frequently asked questions

I want to get a piece of jewellery made, how does the process work?
Great! The best thing to do is to make an appointment for a no-obligation design consultation in our Kilkenny city centre studio. Here we can go through different design options in a relaxed atmosphere and even show you around the workshop. If you have a gemstone that you love, we can source some for you to view. We answer any questions you may have about the different materials, processes, etc.

A design is usually put on paper in the coming days and once you are happy with the design, budget, and timeframe, a deposit is taken and the making can commence!
How long does the process take?
Depending on the piece, between 4 to 6 weeks.
How should I care for my Jewellery?
Quality jewellery, if looked after properly will last for generations. If possible pieces should be stored separately when not being worn, as they can be scratched and damaged if left in contact with each other. If rings are worn everyday, they are susceptible to wear from other jewellery, and everyday items like keys, cutlery and sand. Avoid storing porous gem materials, (pearls, opals etc) with cosmetics.

It is a good idea to get gem-set rings checked and cleaned every year by a reliable experienced jeweller, to ensure gemstones are secure. An old soft toothbrush, warm to hot water and washing up liquid is an effective DIY method to clean your jewellery, dry afterwards with a clean cotton cloth.
Our Returns Policy
We have a straightforward return policy for any piece of jewellery purchased through our online shop. We will accept returned jewellery for whatever reason, for refund or exchange once it is unworn, in its original, undamaged packaging within 30 days of purchase. It must be accompanied with the original receipt/order number. If you wish to return a piece, please get in touch and we will advise you of the best way to do so.

David Wilson Jewellery is not responsible for costs for return of item, or for the item reaching us safely. Refunds will be made via the original payment method. David Wilson Jewellery is not responsible to refund any international taxes or duties that may have been paid. 

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